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Experience Top-Notch Support for Dynamics 365 and the Power Platform
Our support plans, provided by our dedicated, experienced team members provide monthly or annual options tailored to your specific needs, ensuring you receive exceptional support assistance. We also offer blocks of support hours in blocks of 40 or 80 hours. Contact us for more details.
Discovery Process for a Smooth Transition
We recommend our monthly post Go-Live Support plans for a smooth transition. These plans come with specific Service Level Agreements (SLAs) during working hours, which are Monday to Friday,
8 am – 6 pm Central.
Plan Flexibility
You have the flexibility to upgrade or downgrade your support plan. Just provide us with 30 days' written notice to your project manager. Support hours do not carry over to the next month.
SLAs Included
Our support plans include a 4-hour non-emergency SLA and a 2-hour emergency SLA. Emergencies encompass critical situations like production outages and month-end errors preventing posting or payments.
Unlimited Functional Support Hours
In case you need more hours than your plan allows, additional hours will be billed at a rate of $245 per hour. This applies to clients without an active support plan as well.
Ensure Uninterrupted Success With Our Support Plans
Whether you need comprehensive assistance or essential coverage, we have a plan to support your organization.
PREMIUM
$2,500
Per Month or
$30,000 Annually
Annual Commitment
Number of Users: 10 or more
Unlimited functional support
8 hours of technical support per per month
Service response times (SLA):
4 Hours- Non-Emergency
1 Hour-Emergency
One free onsite day per year
One hour new upgrade feature training per release
Dedicated account manager
Discounts on hourly project rates
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Elevate Your Microsoft Experience with Premium Support
Delve into flexible monthly options staffed by seasoned consultants, ensuring exceptional post-go-live assistance tailored to your needs.
Frequently Asked Questions
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Get in Touch with Our Support Team
Our support team is here to help. Your success is our priority.